Jet2 is contacting some customers on Spain’s Balearic and Canary Islands to ask them to end their package holidays early, the BBC has learned.
Hundreds of customers have had flights back to the UK cancelled and been asked to return sooner than planned.
Jet2 said it cannot keep sending empty planes to pick up passengers on many different dates.
BBC correspondent Gavin Lee said he understands some families on Majorca refused to accept an early return.
Jet2 told the BBC that flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza up to and including 9 August have been suspended.
This follows a decision to suspend all holidays and flights to destinations in mainland Spain – Costa de Almeria, Alicante, Malaga and Murcia – up to and including 16 August.
“We are operating empty outbound flights to pick up customers from these destinations up to and including 3 August, and we are contacting customers who are currently in these destinations to advise them of their options regarding flying back to the UK,” a Jet2 spokeswoman told the BBC.
“We appreciate that some of our package holiday customers were due to stay on holiday for longer than this and we apologise for any inconvenience caused.
“It is important to note that we are responding to a very fast-moving situation with updates coming from the government with little or no notice, and we have had to make decisions about our programme accordingly. We can assure these customers that we will be in touch with them to resolve any issues that they may have.”
Current government advice to holidaymakers in Spain is that there is no need to leave the country at this time.
It says travellers should follow the advice of the local authorities on how best to protect themselves and others, including any measures that they bring in to control the virus.
Ryanair has confirmed that its flights between the UK and Spain are operating normally, while EasyJet is not currently offering holiday packages to any destination. The airline said its holiday operations will start on 1 August.
Some travellers have told the BBC that they have been left in the dark, because Jet2 has not confirmed which day they are now meant to return to the UK.
Simon Fordy, from Cumbria, is currently in Magaluf with his family. He is feeling “confused and upset” by the news, having spent almost £3,000 on an 11-day holiday.
Mr Fordy said the family is only five days into their summer break. He told the BBC he is now “constantly checking” his mobile phone, in case he receives word from Jet2 that the family needs to leave in the morning.
It is understood that several families in Magaluf have refused to accept an earlier return flight offered by Jet2.
The UK is advising against all non-essential travel to Spain, including the Balearic and Canary Islands.
It also removed Spain and its islands from the list of countries that are exempt from the 14-day quarantine rule, after Boris Johnson warned that there were signs of a “second wave” of coronavirus in Europe on Tuesday.
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The airline says it cannot keep sending empty planes to pick up passengers on different dates.
News – Jet2 tells some tourists in Spain to return early