Sky Broadband appears to be in Norfolk, Suffolk and parts of the rest of the country on Wednesday morning.
– Credit: Heaven
People across Norfolk have woken up in their homes without an internet connection and Sky customers have reported a service outage.
The DownDetector website shows a huge increase in reports of problems in Sky service with more than 1,000 reports until 8am compared to a typical base value of just seven.
A Sky spokesman said: “We are investigating an issue affecting some Sky Broadband and Talk customers in Norfolk and Suffolk. We apologize for that The inconvenience that this may cause. “
Reports have been sent in from across the country and a number of people from Norfolk and Suffolk shared on social media that they were also affected.
” Looks like it like it’s down for at least all of Norfolk and Suffolk, “said Reece Brown.
Another user added,” My Sky internet is down in Brandon, Suffolk – has anyone down in this area? Sky says on my phone that there are no problems in my area, but it has to be clear. “
It said,” Hello, it’s Sky. We are aware of a breakdown of the broadband & phone in your area We’re sorry and we’re working on a fix. For updates, please visit the MySky app or servicestatus.sky.com. “
Sky’s Help Team account on Twitter confirmed that customers in Norfolk “may not be able to go online or make / receive calls”.
In a response to another social media user, the company added that there was “no timeframe for resolving the issue.” can specify “.
This is breaking news. Check the website for more updates as they arrive.
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