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Before I get into that story, this is not the continuation of Joe’s experience at a Ford dealer. Joe actually reached out to me with a follow up, but I wanted to give the dealership some time to at least keep their promise to Joe. However, another electric vehicle buyer reached out to CleanTechnica and shared her experience with a Ford dealer.
She also asked to keep her name anonymous as she actually bought her Mustang Mach-E and no other issues with your local dealer. So let’s call her Kara for the sake of the article.
Joe and Kara both have had terrible experiences at their Ford dealerships, and I really hope that, by writing this article, Ford is taking action to help its customers get the one Want to buy EV. While I share Kara’s story, keep in mind that this is not about beating up Ford. This is constructive feedback and I think Ford should take these complaints into account. To reiterate, Joe still plans to buy the Mustang Mach-E, and Kara plans to keep hers to show how much they want the EV despite all the troubles they’ve been through. That’s good when it comes to the vehicle itself and the Ford BEV team!
To be fair, there are other reports from Mustang Mach-E buyers who have had excellent experiences with their dealerships. I’ve seen some comments here and there on Twitter, and I think if Ford can solve the problem it clearly has with some of its dealers, it can actually do well in the EV market. EV advocates want this to happen. We want more electric cars.
Another unfounded anti-Ford article. But I’ll make you fun and tag @ jimfarley98 and share my buying experience. I flew to Connecticut and bought my Mach-E a few weeks ago. The purchase was super smooth and not a problem. But you won’t be writing an article about it pic.twitter.com/I6nqvb7unQ
Kara’s story begins this spring. She and her husband went to their local Ford dealer and bought an F-150. However, the chip shortage wasn’t as good for Ford and inventory was low. She noted that it was clear that they wouldn’t find what he was looking for personally that day.
“When we were looking, I saw a Mach-E in the parking lot of the personal dealer and asked the man who was us helped what kind of car it was. He told me and I asked if I could see anything on the property. He said they didn’t have one in their inventory and that there was so much demand for the car that it would be very unlikely that I would find one in person in Northern California.
“He said he could send me a custom-made item help. However, I declined because I only found out about this car on the spot and wasn’t ready to order a car that I hadn’t seen or driven. The next day, I checked out the Mach-E online and found that a Ford dealer 12 miles away had four Mach-E in stock. So the first dealer lied.
“I called and asked for an appointment for a test drive. I spoke to the sales team manager and he was concerned about allowing me to drive one unless I was genuinely interested in buying one as they wanted to keep the mileage of their cars down for serious potential buyers. I had to insist I mean business to make an appointment, and he reluctantly made an appointment for me for an hour after we called. He told me to ask for him when we got there. My husband and I decided to give it a try and drove off to test the car. ”
Kara and her husband are barely in their thirties and she told me that when they do big purchases, they often misjudge themselves. Sellers don’t take them seriously because of their age and clothing. When they got to the dealership, she saw an elderly man looking at one of the mach-it, and she said a couple of salespeople were answering all of that gentleman’s questions.
Kara asked someone to refer her to the sales manager who made the appointment. When Kara saw her, Kara told me, the sales manager asked a woman to help them instead of keeping his appointment. The woman told Kara and her husband that the sales manager was busy but she could help them.
“She then admitted that she had just come back from vacation and didn’t know anything about the Mach-E’s specifications, but would do their best to answer them.
“We drove out and I started rationalizing buying one of these cars as I drove a 2007 petrol eater and expected to go back to school, what.” would take an hour’s drive home in either direction.
“However, since I had only just figured out what this car was, and even though I had a great time on our drive, I decided to order a custom car instead and to wait 6-8 months in order to avoid the dealer premium and because it wasn’t me, urgently need to buy a car that day. My husband agreed and we went back to the property and told the vendor that we were having a great time and that I would like her information about ordering a Mach-E once I had fully figured it out.
“She started hers Sales pitches saying that these cars are very short in stock, that they will be sold within 24 hours of arriving in the parking lot and that there is no guarantee that if I would have ordered my car, if I had ordered it, it would arrive on time and most importantly that the state discounts on the car may not apply if my car actually arrived.
“I was very well informed about the discount process as my father owns a Tesla and before that a Nissan Leaf, and personally I have the discount used as a justification for buying such an exaggerated car.
“Basically after walking back and forth with her and constantly asking the sales manager my questions (de r still hadn’t contacted my husband and I) they decided to make me an offer. They said they would deduct $ 5,000 from the $ 10,000 dealer markup that was on the particular Mach-E I was interested in.
“Although the dealer was very ignorant, she was very honest and helpful. She stressed that if I buy a Mach-E today, it would be more likely to receive the state rebate, but that it would depend on my husband’s and my salaries, which are by no means extravagant. She told me that as long as I didn’t own anything crazy, like a $ 1 million house, I’d probably get the full discount. Now it’s getting difficult.
“I told her we didn’t buy our house for $ 1 million, but because of the recent surge in the housing market, our house is now worth over $ 1 million. Her eyes went huge and because of that she said I might not get the full state discount. I continued to emphasize to her that the discount was very important to me, especially since the car I might have bought still had a markup of $ 5,000 so I could go back to my original idea of just getting the car myself To order this time, she said she would speak to her manager and see what they could do.
“When she came back she said she had good news that Ford gave me $ 7,000 off the purchase price as a Would give ‘coupon’ for the discount because they mean my full discount was $ 7,000 but once tax season came that Ford would collect my car’s discount on my behalf, but that way they could guarantee that I would would get the full discount if I bought the car that day.
“At this point, my arguments about not buying the car that day became less and less and we started discussing the payment plan. This part of the story is long and not that relevant to my complaint, but essentially I was offered a balloon payment that has no interest, just a monthly payment for four years and then a large sum that comes due in the end / p> “I had made it clear that I was not interested in an interest plan because I had some cash in stocks that I would sell if needed to buy the car outright and not have to pay interest. The trader pushed me into the balloon deal and since there was no interest, it made sense for me not to have to sell my stock early. I agreed to the deal, we filled out the paperwork and she said to hold on while her finance department draws up a contract.
“At that time we sat and waited for at least two hours. I was hoping that during this time someone would come to show me the specifications of the car I was buying so that I could actually be there after the contract was signed. ”I found out the details of the car that I bought, but no one came. My husband and I noticed that all the dealers were huddled together talking and joking, and I became more frustrated that no one was bothering to teach me how to drive.
“Anyway, 2.5 hours later we sat down with finance who apologized for our wait, but had just had a hard time working our deal. He was very nice and kind. He stated that once the agreement is signed, it will be legally binding and that I cannot change my mind as California has no cooling off period, and pointed to a sign in his office that said just that. I agreed and we started signing paperwork.
“When we were done, the dealer gave me the keys and said goodbye (still never shown / explained the car’s specs). I thought I could look it all up online and really wanted to go home after spending almost 4 hours at the dealership. “
” A few days later, I looked through my deal because I signed up for auto insurance and the Numbers seemed higher than I thought. To be on the safe side, I called Ford and asked to speak to the finance department.
“Unfortunately the man we signed our contract with wasn’t there, so I was transferred to a very rude woman who started barking at me why I asked for the prices. I think she assumed I was trying to return the car (which I didn’t) so I explained to her I was keeping the car but I just hoped she could go over the numbers because they were higher seemed like I thought.
“Her tone changed and she kindly guided me through, explaining that the ‘7. At that point I understood everything was right and thanked her for her help.
“Now my experience is really going downhill. About a week after I bought my car, I got a call from the dealership. I answered and it was the sales manager who called me. At first he just asked me how I liked the car, and then he told me that they made a mistake on my deal.
“He explained that this 7K ‘discount coupon’ that the dealer had offered me ( which the manager had deregistered) was applicable to their other electric cars, but for some reason Ford didn’t allow it to be used on the Mach-E. He said that he and his team did not realize that this did not apply to the Mach-E and that he would have to call me and other buyers who were offered the same “discount coupon” to essentially rewrite their offers in order for that Dealership so as not to lose the 7K. ”
Kara told me she was told to do the right thing and go back to the dealer to re-close her deal. This frustrated her and she explained to the sales manager that the whole point of her purchase of the Mustang Mach-E was due to the discount coupon. This was the only reason she decided to buy it locally. If the coupon hadn’t been offered, she would have just ordered the car and avoided the $ 5,000 dealership surcharge.
The fact that the dealership had the boldness to call her back, to tell her they were withdrawing the coupon and pressuring them to come back to renegotiate the deal is quite shocking. She explained that he apologized for the confusion, admitted it was the staff’s fault, and began to insist that she walk in.
“I bluntly asked him, ‘So I should give you 7K for another give this car? ‘He didn’t say exactly, but if they revised my deal in favor of the dealer they would get their money back and he assured me that somehow my monthly payments would be “similar”. He also began to say that he wanted to change my deal to raise interest rates as the dealership didn’t prefer the balloon payment plan.
“I told him I wasn’t interested in getting any more money for to pay for my car and that he could get the car back if that was a problem. He was taken back and said he wasn’t sure that was an option as I signed a legally binding contract. So I asked him if I couldn’t take my end of the deal back, why can he? He said it was more about doing the right thing to fix a mistake his uniformed workers made.
“I consider myself an understanding person and began to feel guilty (which must be his intention so I told him about my job that I would be unavailable about a week after he called, but I would come the following Monday if he emails me a suggestion of what the new deal will be like and give me an answer from his GM if I were entitled to return the car in full.
“I explained to him that if I can return the car, I will despite the payments already made for the car must fully reimburse the kilometers driven. He agreed to send me a draft of the new contract and give me the answer to return the car before I should come back. “Unfortunately, the sales manager didn’t keep his word to provide me with the information requested, so i figured this might not be a big deal if he isn’t ready to get his job done. So I wouldn’t waste time during my weekend being treated like I was completely ignored the first time at the dealership. So I decided not to go in. ”
A few days later Kara told me that she got a call from the dealership and as soon as she answered the call, the sales manager answered her.
“ ‘Me thought you agreed to come in but my staff said you never did. ‘I explained that he wasn’t doing what I asked him to so I figured I shouldn’t waste my time either. At this point his tone became more and more rude and I got the feeling he was trying to get me (a young woman) to return to the dealer to fix his mistake.
“We talked back and forth a few times, that I’d rather just return the car if that was such a problem for him, and he stated that he still hadn’t asked his GM if that was even an option. At this point I realized that this man had only one interest in helping himself by changing my deal in favor of his dealership.
“I asked him if my current deal was still legally binding. He said yes. I asked him if I would be interested in getting out of this business for my own sake if his dealership would allow it (if they hadn’t made the mistake). He said no and reminded me that California has no cooling off period. Given their mistake, I asked again if I could just return the car as I was so frustrated with their customer service. He said he had to speak to his GM.
“At this point my husband, who was in the next room, could hear my frustration and knowing from my first conversation with the sales manager, he decided to talk to the manager himself to speak. Immediately the manager’s tone changed and he was very friendly to my husband and told him that he thought it was unreasonable not to come to the dealer as I said.
“My husband got angry when he had the feeling, that the manager tried to bring me back to my own husband. So he reminded the manager that my deal was legally binding, both ways, and just because the manager made a mistake we shouldn’t be responsible for fixing his mistakes and his staff (including him) should be more over Be informed of the details of selling their cars before they do. My husband then hung up.
“Just a few minutes later, I received an email from the manager with a single general link that took me to his website to see how much I could sell my car back. This only further proved that this man had not listened or cared about my question because I had specifically told him that I would only return the car if I got back the money I had already deposited for my payments .
“I chose to ignore this final attempt and I never heard from the dealer again. However, I am still upset about the situation because when I look at my car, despite its great car, all I can see is the frustration it has caused me and I cannot enjoy it the way anyone else could. This is a feeling that I hope will change over time, but right now I am still frustrated with my experience with this dealership and I feel stuck as it is the closest place to have my car serviced which is essential now due to the recent Mach-E recalls. ”
Kara added that prospective buyers shouldn’t have to worry about their experience as she hopes dealers have learned what they are potential buyers in fact able to offer. However, she will never forget how she was treated by this Ford dealer.
She and her husband plan to look for other Ford dealerships for their husband, who is now on the Ford F-150 Lightning waiting list to see. Hopefully the Ford company can find a way to work with its dealerships to encourage them not to treat their customers that way.
For those who have had a positive experience with Ford dealerships, especially when purchasing one Electric vehicle, you may be able to help Ford think about ways to constructively combat this problem.
is an author for CleanTechnica and EVObsession. She believes in Tesla’s mission and is committed to sustainability. #CleanEnergyWillWin Johnna also owns some shares in $ tsla and will hold them for the long term.
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